Making Work, Work

The COVID crisis brought on a lot of questionable behaviours in people, but it also brought a lot of extraordinary deeds from people who helped total strangers through rough times. At Obelisk, as the pandemic spread, we started noticing examples of how much good can come from the legal profession. After we published our annual Lawyers who do good list in April 2020, we realised that we should publish a COVID19 edition of “Lawyers who do good” to reflect on how the legal profession got involved positively in times of crisis. Including a rebel legaltech entrepreneur, a music-writing law professor, a frontline supplier lawyer and summer vacation students on a mission, this sampler invites you to discover Law for Good in COVID19 times.

In the community with the song-writing law professor

A University of Calgary legal academic, associate professor Howard Kislowicz, found a creative way to alleviate food insecurity during the pandemic. As his family made efforts to grocery shop less often, the larger stocks of food in his house led him to consider how difficult this time must be for those with limited resources. As a Constitutional Law professor in Canada and music-lover/maker, he took to Twitter and offered to create songs in exchange for donations to local food banks. His main goals were to raise money for food banks, bring a bit of joy to people’s lives, and find a project to keep him feeling positive.

A long-time musician, Howard has been playing with longtime bandmate Shai Korman in the band What Does It Eat and in 2018, the law professor embarked on a long-haul project called “The Most Reasonable Album“, setting to music Canada’s 1982 Constitution Act. His COVID fundraising campaign included a song for a colleague at another law school in Canada about her dog, Scraps, a song for a colleague, a human rights lawyer, who wanted to celebrate her daughter’s relationship with her boyfriend, and a number of songs for people’s children, including some people he’d never met – one of them made a great photo-video using the song as a backing track. His most recent project was a welcome song for the incoming class at the law school where he works – their director of admissions realised that these students would be starting out in a very strange and difficult time and wanted to recognise that.

So far his campaign has raised at least $1,000 in donations to food banks. For a musical taster, you can listen to his song on embracing failure on Spotify and if you want to contribute to his efforts, he confirmed on Twitter that “the offer of a personalized song in exchange for a food bank donation still stands!”

Behind the scenes with the frontline supply lawyer

In April 2020, Golnar Assari, an Obelisk consultant specialised in commercial law, focused her activity on COVID19 work and the supply of face masks/PPEs. At a time when the UK media reported shortages in protective equipment for medical staff and the public, Golnar worked behind the scenes to change that. It all started in 2019 when she began advising a B2B manufacturer of non-woven media used in face masks, providing support in contracts’ review and in implementing the new Medical Device Regulation 2017/745. At the COVID19 outbreak, they asked her for an extended support to face the surge in contracts they were dealing with.

Interestingly, her role quickly moved from contract review to something very different and unexpected. With manufacturing lines already performing at full capacity, the pressure from customers, and even governments, to deliver non-woven products was very high. To cope with demand, her client developed new products and alternative media, eventually installing several new manufacturing lines for finished face masks. As face masks — whether medical devices, PPEs, or general-use masks — are highly regulated, the go-to-market process involved some internal regulatory education. When the client’s sales and marketing teams might have sold a media in a category it did not belong to, she explained the complexities of following quality requirements and obtaining regulatory approvals. This was not always easy as the urgent, somehow chaotic, need for face masks led to customers putting pressure down their supply chain, sometimes with unacceptable requests. In a new industry where players still lacked maturity and knowledge, this was tricky. Golnar’s expertise enabled her to  support the marketing, product development, and quality departments, in understanding the regulatory landscape in the world of medical devices, PPEs and general-use face masks. This included creating appropriate disclaimers, advising on applicable standards and ensuring packaging and labelling rules compliance, as well as clarifying what could or not be done with a certain material based on its properties, or obtaining required CE marking derogations when needed.

For Golnar, this experience was rewarding as well as challenging, as all stakeholders wished to support the crisis as best they could. This experience also opened her eyes on the media and the public’s confusion on the shortage faced in the UK a few months ago and she quickly started advising her family and friends on what EN norms they should be looking for on their face masks. Overall, the most rewarding part was to know that she was contributing, with a trusted high quality supplier, in providing face masks to hospitals across Europe, including to the NHS. She says, “There could not have been a better use of my time during lockdown!”

Tech in the fight for consumer rights with the robot lawyer

Joshua Browder, founder and CEO of DoNotPay, helps people fight big corporations using chatbot technology and AI screening to provide free legal services such as contesting parking tickets, cancelling subscriptions/memberships after the free trial or suing landlords in court. This LegalTech Robin Hood found renewed purpose when the COVID crisis hit, as DoNotPay saw huge spikes in certain legal services categories such as airline refunds or gym membership cancellations, or saw demand for new legal services such as claiming unemployment.

The idea for DoNotPay came to Joshua when he was a software engineering student in San Francisco, accumulating parking tickets. As he couldn’t pay them, he created an app to start contesting them and when his app proved extremely popular with other people, he realised that some areas of consumer rights were largely underserved. He went on to expand the range of services offered by his app to disrupt the legal landscape. His automated tools shifted the balance of power for consumers, offering them to explain in everyday language what the problem was and creating automated legal documents to solve it.

As the COVID19 crisis resulted in increased consumer rights breaches, DoNotPay was quick to counteract with the introduction of new legal services. When local governments issued emergency regulations to address COVID19 issues, few people knew the fine details and a lot of people were taken advantage of. Abuses included tenants being evicted from their homes when they couldn’t pay rent because they lost their job, landlords accessing IRS databases to claim rent from jobless tenants when they received their stimulus package, or airlines treating refund requests by handing out travel credits when nobody wanted travel credits from airlines that could go bankrupt the following year. Also a consequence of COVID19, people were spammed for exploitative miracle cures or random marketing scams, which pushed DoNotPay to create new processes to claim compensation by creating legal document to fight for their rights. In 85% of COVID19 cases, DoNotPay disputes were successful.

What can lawyers learn from Joshua Browder’s experience? Technically, Joshua is convinced that lawyers don’t need to be expert coders to automate any document that they’ve done more than once but the biggest learning comes from his approach. When providing legal services, lawyers should focus on being customer-centric. Law is meant to serve people, a message that has sometimes gotten lost.

Providing probono legal advice with volunteering law students

A group of 40 law students from The University of Manchester are set to volunteer their services during their holidays to help people affected by the coronavirus pandemic. From Monday, 15 June, the students will be providing written and video advice online in five areas of law particularly impacted by the virus – carers, family, employment, consumer and housing. The University’s Justice Hub and Legal Advice Centre has long provided vacation schemes but this year’s has been moved online because of the pandemic.

“The scheme is giving 40 School of Social Science students the opportunity to have a virtual vacation scheme placement with the aim of producing short information videos to help the public in key areas that have been impacted by Covid-19,” said Claire McGourlay, Professor of Legal Education. “Solicitors, barristers and a video editing company Video Cake are also all giving up their time for free to help the students to produce the videos.”

For more information, you can follow Manchester University’s Justice Hub here:

Do you want to share other COVID19 stories in the legal world? Email us here.

Photo credits:

  • Howard Koslowicz – University of Calgary
  • Golnar Assari – Golnar Assari
  • Joshua Browder – Twitter @jbrowder1
  • Manchester Justice Hub – Manchester University – School of Social Sciences